Technical Services Engineer

Teamwork.com's mission is to make teams who deliver client work become efficient, organised, profitable and happy! Our platform has revolutionised how companies keep their client projects on track, their resourcing in check and their profits on point. Combining powerful project management and easily streamlined operations—we’re the only platform built for managing client projects, profitably. Our relentless customer-focus has been rewarded with thousands of amazing customers all across the globe and millions of users who sign in every day. We pride ourselves on creating market leading software, working with outstanding people, and going above and beyond for our customers. Trusted by more than 20,000 teams across 170 countries, Teamwork.com is in acceleration mode as we set our sights to become the undisputed platform for teams who deliver client work.

We believe in hiring great people and look to ensure everyone has the best possible experience of work, everyday. We strive to be open and transparent, humble and customer focused. And we thrive on curiosity, getting results and working together relentlessly to deliver excellence. We are a company of action, full of triers and doers: we try things, we make mistakes, and we learn from them. 

Our personality is unmistakable: we work hard, take joy in our wins and each other's successes and important life events. And we care and support each other when life throws lemons. More than anything we embrace a straightforward approach to getting things done. We are fanatical about our customers: and when talent meets passion, success happens.

This is a hybrid role with three days a week in our office in Gdansk.

We are looking for a Technical Services Engineer to join our Technical Services team and work directly with customers on complex data and integration challenges.

This role sits at the intersection of data, product, and customer delivery. You will be responsible for designing, building, and maintaining data import and integration solutions, supporting customers through migrations and technical onboarding, and advising on the best technical approach based on customer needs and constraints.

You’ll be expected to think in solutions, not just code - understanding why a customer needs something, how their data is structured, and what the most reliable and scalable approach is.

Responsibilities

Data & Imports

• Work with customer data sets (CSV, Excel, JSON, database exports, etc.) to design and execute reliable data imports.
• Build, maintain, and improve native import tools and internal data processing pipelines.
• Validate, transform, and cleanse data to ensure accuracy and integrity during imports.
• Troubleshoot complex data issues and edge cases.

Integrations & Architecture

• Understand and evaluate different data transfer approaches, including:
• Direct database access
• API-based integrations
• One-off and recurring import workflows
• Make informed decisions on when a database-driven approach is appropriate vs when an API-based solution is the right choice.
• Work within product and platform constraints while proposing pragmatic, scalable solutions.

Customer Delivery & Communication

• Work directly with customers to understand technical requirements and business goals.
• Translate customer needs into clear technical solutions and explain trade-offs in a way customers can understand.
• Act as a trusted technical partner during onboarding, migrations, and complex implementations.
• Collaborate closely with Customer Support, Product, and Engineering teams to resolve issues and improve tooling.

Continuous Improvement

• Identify recurring customer challenges and feed insights back into product and tooling improvements
• Contribute to documentation, internal runbooks, and best practices for data imports and integrations.

Required

• Strong experience working with data (structured data sets, transformations, validation).
• Solid understanding of how data is transferred between systems.
• Hands-on experience with:
• APIs (REST, authentication, rate limits, error handling)
• Databases (queries, schemas, performance considerations)
• Ability to assess and recommend DB vs API approaches based on context.
• Experience building or maintaining internal tools, scripts, or services used for data processing or imports.
• Strong problem-solving mindset with a solution-oriented approach.

Communication & Collaboration

• Comfortable communicating directly with customers on technical topics.
• Ability to explain complex technical concepts in clear, non-technical language.
• Calm, structured, and pragmatic when dealing with ambiguity or incomplete information.

Nice to Have

• Experience working in a SaaS environment.
• Exposure to data migrations or onboarding large customers.
• Familiarity with ETL concepts or integration tooling.
• Experience collaborating with Support or Professional Services teams.

What Success Looks Like

• Customers experience smooth, predictable data imports and migrations.
• Technical decisions balance customer needs with platform stability and scalability.
• Import tools and processes improve over time, reducing manual effort and repeat issues.
• Customers feel supported, informed, and confident in the solutions delivered.

• Competitive salary
• Up to 30 days vacation
• Pension/Retirement matching
• Health plans and wellbeing programs
• Give Back program
• Educational resources and generous allowance to support development
• Inclusive policies - maternity, paternity & parent leave, as well as a focus on flexible working
• Recognition programs
• Employee Share Options (ESOP) - we mean what we say when we say, ‘act like an owner’!

Teamwork is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, colour, age, family status, disability, religion, sex, sexual orientation, gender identity, nationality or ethnic origin.